Got an Electrical Fault or Smell Gas?

Experienced a power cut or electrical fault

Here is what you should do

If you have an electrical emergency which requires immediate assistance, please call your local network company.

If you’re in England, Scotland or Wales, call 105.
If you’re in Northern Ireland, call 03457 643643.
In the Republic of Ireland, call 1850 372 999.

If you’re concerned about a more serious, immediate risk, you should also call the emergency services on 999.

Switch off

Switch off all electrical appliances that shouldn’t be left unattended, ready for when the power comes back on.

Leave on

Leave a light on so you know when the power cut has been fixed.

Check

Check to see if your neighbours are safe and if they have a power cut too. If they have power, your trip switch may have activated.

Wrap up

If it's cold, wrap up warm and close internal doors to keep the heat in.

Act now and don't delay!

Worried about gas safety or smell gas?

Open Doors & Windows

This will help to ventilate any gas out of the property.

Turn Off the Gas Mains

This can usually be located near the gas meter and has a handle that can be turned 90 degrees.

Important Advice!

If the gas leak is in a cellar or basement, do not enter and instead evacuate the building

Important Advice!

If the gas leak is in a cellar or basement, do not enter and instead evacuate the building

You should call the National Gas Emergency number immediately!

If you’re in England, Scotland or Wales, call 0800 111 999.
If you’re in Northern Ireland call 0800 002 001.
If you’re in the Republic of Ireland call 1850 20 50 50.

Don't Danger Yourself

DON’T turn any power or light switches on or off

DON’T light any sort of flame within the property

DON’T use any appliances that could cause a spark

Here's when you should call 999

Danger

If someone is immediate danger you should immediately call the emergency services.

1

Seriously Injured

If someone has been injured and needs immediate emergency medical care.

2

Criminal Acticity

If a crime is taking place or about to happen, you should not approach the individual(s) and should  immediately call the police.

3